Why Outsourcing?
Atelka offers top-quality outsourcing services to help companies develop more efficient customer service, operation processes and sales strategies. What makes Atelka’s offering unique is a combination of management, technical, sales and training skills.
Atelka’s executives encompass extensive experience in the contact center industry. They have worked with major companies such as Air Canada, Microcell, IKEA, MBNA and Telus to implement the best tools in their contact centers.
Atelka’s management and technical teams are well known in the contact center industry. They have many years of experience in implementing leading-edge technology and tools to help contact centers offer better results. Atelka’s experience in implementing contact center solutions gives us a competitive edge.
Moreover, our management team has extensive experience in training and supervising contact center agents. They have supervised and trained hundreds of agents to offer contact center services for companies such as Verizon and Bell South.
Our outsourcing solutions are intended to meet each client’s specific requirements, from e-service support and telephone support to outsourcing and training.
Atelka is committed to offering you the best technological and human resources that allow us to quickly deploy applications and tailor them to your needs and to changes in customer trends. By working with Atelka, you will gain access to a state-of-the-art center that offers:
- Interactive voice response (IVR) applications
- Advanced speech recognition (ASR) systems
- Text-to-speech (TTS) platforms
- Voice XML resources
- Computer telephony integration (CTI)
- Blended call center service (inbound and outbound)
- Extensive reporting through the Internet
- Skill-based routing
- Chat and Web collaboration
- E-mail management system
- Self-service and virtual agents
- Rigorous agent training
- Resource outsourcing
- 24/7 service
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