ATELKA, Inc.


ENGLISH / FRANÇAIS	PROVIDING CALL CENTRE OUTSOURCING AROUND THE WORLD

Our expertise

TRAINING

All new customer service representatives attend five days of training to learn how their contributions affect callers. Training focuses on systems, customer service and client-specific requirements. We can also provide on-site training for your own agents.

ATELKA'S TRAINING APPROACH

To ensure the best service possible, Atelka has developed its own training methodology based on many years of experience in the contact center industry. Our mission is to offer call center professionals the knowledge, skills and abilities they need to interact successfully with customers.

Atelka provides standard educational programs on a variety of contact center topics, personalized tutoring programs for call centers and industry vendors, and general call center consulting. Atelka offers agent training as well as supervisor training.

All our agents follow a five-day training session on system and customer services that covers the following:

Atelka’s systems and the Windows environment
Customer service rules
Inbound and outbound calling
Up-selling and cross-selling
Industry rules and regulations
Effective listening skills
Management of different types of customers
Positive attitudes

All Atelka’s supervisors are trained to:

Coach and motivate the team
Ensure quality monitoring
Detect potential problems
Ensure rules and regulations are respected

Furthermore, we offer extensive, ongoing training for all agents. Each agent workstation is equipped with the support application that allows agents to take online tutorials on new products and refresher courses.

Atelka can also customize any of its programs to fit your needs, or design a completely new course based on your business.



Proactive	Flexible	Fiable

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