Atelka self-service is a Web-based system that provides instant answers to routine customer inquiries. The interface is customized to your specifications, matching the look and feel of your website and providing seamless service to your customers. Based on the ARENA SelfHelp technology, Atelka self-service allows customers to search a database of frequently asked questions (FAQs) right on your website.

After viewing the answer, they can contact a live agent via e-mail, chat or telephone if they have further questions.

Most traditional self-help solutions require a costly and time-consuming pre-population effort. With Atelka self-service, we can populate the database with your existing data or with information retrieved from online forms. We will set up and maintain a database structure that meets the unique requirements of your business. As the database grows, the need for live, human assistance decreases along with your customer support costs.