Email Campaigns
Live ChatLive Chat
Atelka chat and other Atelka products allow your customers to get real-time service, sales or tech support from a live agent, right on your website.
We provide everything you need to provide 24/7 online assistance, from staffing and management to training and technology.
We provide everything you need to provide 24/7 online assistance, from staffing and management to training and technology.
Atelka’s agents can:
- Guide customers to specific web pages
- Help customers fill out online forms, reducing customer frustration and improving closing rates
- Initiate chat sessions with customers based on predetermined business rules
- Automatically e-mail a transcript of the chat interaction to the customer
By using Atelka, you can:
- Offer customers seamless service through a customized user interface that matches the look and feel of your website
- Enjoy affordable access to the latest chat technology
- Reduce customer support costs by lowering contact center volumes
- Generate more revenue through cross-selling and up-selling
- Provide top-quality customer service, through custom-trained agents whose performance levels are monitored daily
- Give customers uninterrupted, worry-free access to customer service and support right on your website, around the clock