Inbound Practice
Outbound PracticeInbound Practice
Atelka knows the importance of developing customized, flexible solutions that meet your unique business needs and support your strategic objectives. We can help you increase customer satisfaction levels, reduce support costs and raise revenues.
Atelka offers you:
Atelka offers you:
- Professional multilingual agents
- A state-of-the-art, 24/7 contact center
- Customized reports
- Interactive voice recognition systems
Technical support via chat, e-mail and voice
Our agents are at the forefront of technological changes and can support multi-platform, leading technologies with ease.
Atelka provides:
Atelka provides:
- Hardware and software installation support
- Connectivity and Internet access support
- Hardware and software troubleshooting
- Issue resolution and ticket management
Account activation and deactivation services
Account activation and deactivation is a full-time job. Atelka can provide your customers with responsive support via chat, e-mail and voice, leaving you free to focus on the sales and marketing of your business.
Atelka handles:
Atelka handles:
- New account activation (online, e-mail and telephone-based support)
- Toll-free account activation and deactivation
- Account cancellation
- Welcome packages
Up-selling and cross-selling
When shopping over the phone or on the Internet, buyers are often focused on a single product or service. Our highly trained agents can help you introduce your customers to new product categories and propose additional services, leading to increased revenues.
Atelka offers:
Atelka offers:
- Service professionals skilled in cross-selling and maximizing orders
- An extensive demographic database that allows us to target potential customers
24/7 telephone-based and online support