Inbound Practice
Hosted Internet ServicesHosted Internet Services
Atelka's contact center is equipped with eService technology that allows you to leverage the benefits of e-mail and the Internet.
You can offer your customers multi-channel services without the hassle and the initial investment of setting up your own facilities. Atelka develops and hosts the center, with live agents who provide full customer support.
Through Atelka, customers can contact you through multiple communication channels. Atelka's solution includes the following:
Atelka's Web self-service solution includes a customer service portal, a virtual Web site assistant, guided help for complex questions and dynamically generated FAQs. When a customer visits the portal or asks for help at the Web site, the virtual assistant determines the nature of the customer's inquiry through a series of natural language questions.
Our eService solution provides you with an e-mail management system to cost effectively process the flood of e-mail inquiries businesses must now address. Agents have access to customer information profiles and a complete history of prior interactions.
Multilingual support is available for organizations that need to provide global service.
In addition to inbound e-mail management, the eService solution incorporates list and campaign management tools that make it easy for you to keep your customers informed via outbound e-mail campaigns.
The eService Enterprise enables agents to communicate with your customers online via live text chat, co-browsing and call backs. Contact center agents can invite customers to join them on the Web. This solution enables agents to handle multiple customers simultaneously, improving efficiency while reducing wait times.
You can offer your customers multi-channel services without the hassle and the initial investment of setting up your own facilities. Atelka develops and hosts the center, with live agents who provide full customer support.
Through Atelka, customers can contact you through multiple communication channels. Atelka's solution includes the following:
- e-mail management
- Web self-service
- Web collaboration
- Virtual agents
Atelka's Web self-service solution includes a customer service portal, a virtual Web site assistant, guided help for complex questions and dynamically generated FAQs. When a customer visits the portal or asks for help at the Web site, the virtual assistant determines the nature of the customer's inquiry through a series of natural language questions.
Our eService solution provides you with an e-mail management system to cost effectively process the flood of e-mail inquiries businesses must now address. Agents have access to customer information profiles and a complete history of prior interactions.
Multilingual support is available for organizations that need to provide global service.
In addition to inbound e-mail management, the eService solution incorporates list and campaign management tools that make it easy for you to keep your customers informed via outbound e-mail campaigns.
The eService Enterprise enables agents to communicate with your customers online via live text chat, co-browsing and call backs. Contact center agents can invite customers to join them on the Web. This solution enables agents to handle multiple customers simultaneously, improving efficiency while reducing wait times.