Advantages
By working with Atelka, you will gain access to a state-of-the-art call center, fully equipped and staffed by professionally trained agents.
Take advantage of a customized outsourcing solution that will reduce your costs, increase your revenue and help you stay on top of customer relations.
Atelka’s executives have worked with major companies such as Air Canada, Microcell, IKEA, MBNA and Telus to implement the best tools in their contact centers.
Our solutions are intended to meet each client’s specific requirements, from e-service support and telephone support to outsourcing and training.
Features:
- Interactive voice response (IVR) applications
- Advanced speech recognition (ASR) systems
- Text-to-speech (TTS) platforms
- Voice XML resources
- Computer telephony integration (CTI)
- Blended call center service (inbound and outbound)
- Extensive reporting through the Internet
- Skill-based routing
- Chat and Web collaboration
- E-mail management system
- Self-service and virtual agents
- Rigorous agent training
- Resource outsourcing
- 24/7 service
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